Durrat Almuheet Ticketing System
Problem
We were tasked with developing a tailored ticketing system for a telecommunication company to meet their specific needs and enhance their service management.
Solution
We provided a customized ticketing system that integrates seamlessly with the telecommunication company's existing infrastructure, offering intuitive interfaces, automated workflows, and real-time tracking to streamline ticket management and improve customer support efficiency.
My Role
Team lead, UX-Design
Scope
42 working days.
Desktop System
We initiated the project by designing the desktop platform first, as it serves as the core framework for the mobile application. Our development efforts addressed both the client interface and employee-side management, meticulously accommodating the distinct requirements of each to optimize communication and ensure a seamless integration across all platforms.
Client
Employee
Sitemap
Mobile Application
Developed a mobile application for a ticketing system to complement the existing desktop version, significantly enhancing employee efficiency. The mobile app provides staff with the flexibility to manage ticketing tasks anytime and anywhere, improving response times and operational agility. Key features include real-time updates, mobile-specific tools, and streamlined processes that together boost productivity and ensure a more responsive and adaptive workflow for employees.
Client
Sitemap
